The things people ask first.

Both. The Solo plan is designed for an independent agent running 30–80 trips a year. Studio adds team seats, multi-currency invoicing, a logistics board and team roles. No artificial seat caps inside a plan.

No. We use Stripe Connect — payments route from your client direct to your bank account. Our platform fee on payments is 0%, always. Stripe charges its usual processing fee on both sides; we never add a markup.

Yes. Cancel from your account settings — no phone call, no retention call. Your account stays accessible until the end of the billing period, then we keep your data available for export for another 30 days.

You do, entirely. You can export everything as CSV or JSON at any time, and we delete it on request within 90 days. Full detail is in the Data Processing Addendum.

Yes. We’re a Lithuanian company, governed by the GDPR. The EU Standard Contractual Clauses are incorporated into our DPA, and our subprocessor list is published and updated at /legal/subprocessors.

Yes — Deer Track is an AI tour builder. Paste a client’s enquiry and Draft with AIbuilds the tour: cities and nights, hotels, transfers, activities, day-by-day stories, a title and a description, all from your own supplier catalog. Prices are calculated from your rates by the pricing engine, never by the AI, and nothing reaches a client until you send it. It runs on Anthropic’s Claude with your own API key, so you control the cost (a typical draft costs cents). See the AI tour builder.

Yes. The automation APIturns a client brief into a saved draft trip with one HTTPS call and can return the client itinerary link too. Our own team drafts tours from a Discord bot; any bot, script or AI agent that can send an HTTPS request can do the same. Keys can only draft trips — they can’t read contacts, see prices or change settings.

Today we take payments through Stripe Connect, pull hotel quotes from RateHawk (beta) and send client email through Gmail (beta), and you can import your catalog and contacts from a spreadsheet. More connectors — GDS, accounting and more — are on the roadmap, and HubSpot and Salesforce sync is coming soon. If a connector you need is something several customers have asked for, we’ll prioritise it — write to partners@ and tell us.

Yes. CSV and XLSX import with header mapping for contacts and suppliers ships in the product. For migrations from Ezus, WeTravel, TourPlan or similar, our team handles the heavy lift as part of onboarding — included on every plan.

Email and in-app chat in English (more languages on request), replied to by a real human — never a bot. Response SLAs are 4 business hours on Solo, 1 hour on Studio and Operator during business hours. See full lines at /contact.