Ways to reach us
Email & chat
Email or in-app chat in English (more languages on request), answered by someone who has built trips for a living — never a bot, never a script.
Reply within 1 business hour on Studio & Operator
Self-serve
Step-by-step guides and answers for everything in Deer Track — searchable, written plainly, no ticket required.
Reviewed and updated weekly
Status
Live uptime, incident history and any scheduled maintenance across every Deer Track service.
99.98% uptime · trailing 90 days
Security
Vulnerability disclosures, incident reports and data-subject requests, handled by the team that owns them. PGP on request.
Acknowledged within 24 hours
Response times
Business hours are 09:00–18:00 EET, Monday to Friday. Critical incidents on Operator are covered around the clock.
Popular topics
Book a 30-minute walkthrough with someone who builds trips for a living — not a sales rep reading from a deck.
A real human · within 4 business hours · never a bot
